At Crown999, your privacy is not merely a legal obligation — it is our responsibility to you as a trusted member. This document transparently explains how we collect, process, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six core pillars that form the foundation of Crown999's privacy policy to ensure your personal data remains protected at all times.
All data transmitted between your device and crown999's servers is protected with 256-bit SSL encryption. Sensitive information such as passwords and payment details is stored in encrypted form and cannot be read by anyone without authorisation.
You have full control over your personal data. You may request access, correction, or deletion of your data at any time through our support team. Crown999 processes all such requests within 14 business days.
Crown999 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that all collection, processing, and storage of personal data adheres to the applicable legal provisions in Malaysia.
Crown999 has never and will never sell, rent, or disclose your personal data to advertisers, marketing companies, or any third party without your explicit consent, except where required by Malaysian law.
Your data is stored in certified data centres that undergo regular security audits. Access to personal databases is restricted to authorized personnel only, with every access recorded and continuously monitored.
You are free to choose the types of marketing communications you wish to receive from Crown999. Opt-out options are available for all promotional communications and can be managed through your account settings or by contacting our support team.
Crown999 collects the personal data necessary to provide a safe, fair, and compliant online gaming platform service. We only collect information that is strictly required for the stated purposes and do not collect data excessively.
When you register or use the Crown999 platform, you may provide us with the following information:
| Information Type | Example | Purpose |
|---|---|---|
| Identity Information | Full name, MyKad number, date of birth | Identity verification (KYC) & legal compliance |
| Contact Information | Email address, phone number | Account communications & customer support |
| Financial Information | Bank account number, bank name, eWallet | Deposit & withdrawal processing |
| Verification Documents | MyKad copy, utility bill | KYC process & fraud prevention |
| Account Information | Username, password (encrypted) | Account Management & Security |
When you use the Crown999 platform — whether via the website or mobile app — we automatically collect certain technical information to ensure the platform operates correctly and securely:
All information collected by crown999 is used solely for the purposes stated in this privacy policy. We do not collect data that is irrelevant to the operation of our platform.
Crown999 uses collected personal data solely for legitimate purposes directly related to the provision of platform services. We do not use your data for any other purpose without first obtaining your consent.
Crown999 will not use your personal data for third-party advertising, profile-building for sale, or any purpose unrelated to our platform services.
Under Malaysia's PDPA 2010, Crown999 processes your personal data on the following bases: the consent you provide during registration, contractual necessity to deliver the services you request, legal obligations imposed on Crown999, and our legitimate interests in managing the platform safely and responsibly.
Crown999 does not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes. However, there are specific situations where we need to share your data with relevant parties to ensure our services function properly.
All third parties working with crown999 are required to comply with data protection standards equivalent to or stricter than crown999's own standards. We are not responsible for the privacy practices of third parties that you access independently outside our platform.
Crown999 continuously invests in the latest security infrastructure to protect our members' personal data against cyber threats, unauthorized access, and data breaches. Your data security is our highest priority.
Beyond technical measures, crown999 also enforces strict organisational security procedures. All staff with access to personal data are required to undergo regular data protection training. Legally binding confidentiality agreements are signed by all employees and contractors. Access to systems containing sensitive data is reviewed and updated on a regular basis.
While no system can guarantee 100% security, crown999 takes all reasonable and industry-standard measures to protect your data. In the event of a data breach, we will notify the relevant authorities and affected users within the timeframe required by law.
Crown999 uses cookies and similar tracking technologies to enhance your experience on our platform, secure your session, and understand how users interact with the platform. This helps us continuously improve the services we offer.
You can manage or disable non-essential cookies through your browser settings. However, please be aware that disabling certain cookies may affect the functionality of the Crown999 platform. Essential cookies cannot be disabled as they are required for platform security and core operations.
As a crown999 member and data subject under Malaysia's PDPA 2010, you have certain rights regarding your personal data. crown999 is committed to respecting and facilitating the exercise of all these rights.
You have the right to request a copy of the personal data we hold about you. We will provide this information within 21 days of your request.
If your data is inaccurate or outdated, you have the right to request a correction. We will update your records promptly.
You may request the deletion of your personal data, subject to the data retention obligations imposed on Crown999 by law.
You may object to the processing of your data for direct marketing purposes. Such requests will be actioned immediately without question.
You may request your data in a machine-readable format for transfer to another service of your choice.
You may request that we restrict the processing of your data in certain circumstances while we investigate your complaint or request.
To exercise any of the above rights, please contact the crown999 support team via live chat or email at [email protected]. We will verify your identity before processing any personal data requests.
Crown999 retains your personal data only for as long as necessary for the purposes for which it was collected, or as required by Malaysian law. We maintain a clear records management policy to ensure data is not kept longer than necessary.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account information | For the duration of your active account | Service operations |
| Financial transaction records | 7 years after transaction | AMLA & tax compliance requirements |
| KYC Documents | 5 years after account termination | AML Legal Compliance |
| Support communication logs | 2 years | Service references |
| Technical log data | 90 days | Security & troubleshooting |
| Marketing data (with consent) | Until you withdraw consent | Promotional communications |
Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be associated with you as an individual.
The crown999 platform is restricted to individuals aged 21 years and above. We do not knowingly collect personal data from minors. Crown999 employs multiple mechanisms including age verification during registration and KYC document checks to prevent access by minors.
If we discover that personal data belonging to someone under 21 years of age has been collected inadvertently, we will delete that data immediately and terminate the account in question. If you believe your child has registered at crown999, please contact us right away.
In the course of operating the Crown999 platform, your personal data may be transferred to and processed outside of Malaysia, particularly when we use technology service providers or cloud infrastructure operating across multiple countries. We ensure that any such data transfers are carried out with adequate protections in place.
All international data transfers by crown999 are subject to the following conditions: the recipient country must have an equivalent or higher level of data protection, or a binding data transfer agreement must be in place with the receiving party. crown999 does not transfer data to countries lacking an adequate data protection framework without appropriate additional safeguards.
Although your data may be processed outside Malaysia, the level of protection applied to your data remains consistent with Malaysia's PDPA 2010 standards and this crown999 privacy policy.
Crown999 reserves the right to update or modify this privacy policy at any time in line with changes in law, technology, or our business operations. We are committed to informing you of any material changes.
Continued use of the crown999 platform after any privacy policy changes take effect is considered your acceptance of the updated terms. If you disagree with any changes, you have the right to close your account and request deletion of your personal data in accordance with the rights set out in Section 6.
If you have any questions, concerns, or complaints regarding this privacy policy or how crown999 handles your personal data, our team is ready to assist you. We take every piece of feedback from our members seriously.
24/7 support available on the platform
Within 3 business days
You may also refer to the Department of Personal Data Protection (JPDP) Malaysia if you believe your data protection rights have been violated and not satisfactorily resolved by Crown999.
Here are answers to the most frequently asked questions from Crown999 members regarding their privacy and data security.